11xbet Privacy Policy — Your data is our responsibility

11xbet is a trusted online betting and gaming platform for users in Bangladesh. We place the highest importance on our members' privacy and are always committed to protecting their personal information.

This privacy policy explains in detail what information 11xbet collects, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. Our goal is to give you complete transparency and clarity so you can use our platform with confidence.

11xbet's privacy policy is built in compliance with international data protection regulations (GDPR) and applicable local laws. For any questions or concerns, please contact us directly.

11xbet collects your information in several ways. Below is a detailed breakdown of what types of information are collected and under what circumstances.

We only collect information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

11xbet uses the information it collects for the following purposes. We are committed to being fully transparent about each use.

• Account Management: Your information is used to create, verify, and manage your account.
• Transaction Processing: Payment information is used to process deposits and withdrawals.
• Customer support: Your contact details are used to resolve issues and provide support.
• Security Assurance: Your information is used to prevent fraud, money laundering, and other illegal activities.
• Legal compliance: Information is used to ensure compliance with regulatory requirements.
• Service improvement: Usage patterns are analyzed to improve your experience.
• Promotional Communications: With your consent, we may send you emails about offers and updates.

11xbet may share information with third parties only in limited and specific circumstances. In all such cases, your interests and security remain the highest priority.

• Payment Processors: Necessary information may be shared with approved payment providers such as bKash, Nagad, and Rocket to process transactions.
• Law enforcement: Information may be disclosed when required by court order or government directive.
• KYC Verification Services: Certain information may be shared with trusted third-party providers for identity verification purposes.
• Security Analyst: Technical data may be shared with specialist fraud prevention partners.

Outside of the cases listed above, your information will not be shared with any third parties. All third-party service providers are also required to comply with our privacy standards.

The 11xbet website uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

11xbet does not retain personal data beyond what is necessary. The retention periods for each data type are outlined below.

• Account Information: For the duration of account activity and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication Records: Customer service records are retained for up to 3 years.
• Betting history: Retained for up to 5 years for legal disputes.

Once the designated retention period expires, data is securely and permanently deleted. Retention may be extended where required by legal obligations or ongoing disputes.

As a member of 11xbet, you have the following rights over your personal data. Contact us to exercise any of these rights.

To Exercise These Rights support@11xbet.wsEmail us at. We aim to respond within 30 business days.

11xbet uses industry-standard security measures to protect your data. We have both technical and organizational safeguards in place.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-factor authentication (2FA) — at the time of account login.
• Firewall & Intrusion Detection System — Active 24/7.
• Regular security audits and penetration testing.
• Staff privacy training and security protocols.
• Data backup and disaster recovery planning.
• AI-powered monitoring system for detecting suspicious activity.

In the event of a security breach, we will notify affected members within 72 hours and take all necessary action.

11xbet strictly prohibits anyone under the age of 18 from using the platform. We do not collect or store any data from minors.

• Age verification is mandatory at the time of registration.
• Age is verified via KYC documents when there is any doubt.
• If a minor registers, the account is terminated immediately.
• Any data submitted by a minor is deleted immediately.

If you believe a minor is using the platform, please notify us at support@11xbet.ws.

11xbet may update this privacy policy as needed. We will notify members appropriately of any changes.

• For major changes, you will be notified 30 days in advance via email or on-site notification.
• For minor changes, the updated date will be noted on this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• You have the option to close your account if you do not agree to the updated policy.

The date of the latest update is always shown at the top of this page. Copies of previous versions are available upon request.

For any privacy-related questions, requests, or complaints, please get in touch with us. We always aim to respond promptly and with the utmost care.

If we are unable to resolve your complaint, you have the right to lodge a complaint with the relevant data protection authority.